WePROTECT EXTENDED WARRANTY Terms & Conditions
Total coverage, safety assured. For more information, please read our
WePROTECT and/or WePROTECT Lite by Volkswagen Group Singapore Pte Ltd (VGS)
What is covered?
The Volkswagen Extended Warranty ("Extended Warranty") covers the costs of any repair to correct a defect in the manufacturer's material or workmanship during the period of cover, subject to the terms and conditions of this policy.
Warranty Period
All passenger vehicles come with a 2-year unlimited mileage vehicle manufacturer warranty. Afterward, additional warranties may be given by Volkswagen Group Singapore or purchased from Volkswagen Group Singapore.
WePROTECT starts at the 6th year after the date of first vehicle registration and terminates latest 7 years from the registration date or at the mileage of 140,000km (whichever comes first).
WePROTECT Lite period for passenger cars begins either at the start of the 3rd year after the date of first vehicle registration and terminates latest 5 years from the registration date or at the mileage of 100,000km (whichever comes first).
Vehicles that are older than five (5) years from the date of registration or have exceeded 100,000 kilometres in mileage are not eligible for this program.
Covered Costs
Subject to the terms and conditions herein, Volkswagen Group Singapore agrees to repair or replace, at its option and expense, the component parts listed in the "Coverage" section below that fail or experience abnormal wear in the course of your ownership of the vehicle, subject to the WePROTECT & WePROTECT Lite period and validity.
Any of the warranty items listed under the "Coverage" section of this WePROTECT & WePROTECT Lite will be repaired or replaced free of charge by Volkswagen Group Singapore, which only uses Genuine Parts and recommended and approved lubricants.
Coverage
The below are COVERED by WePROTECT and WePROTECT Lite:
Engine
Internally lubricated parts contained within the cylinder block and head (s) as listed below:
- Balance shafts and balance shaft bearings
- Camshaft, bearings and followers
- Camshaft Timing sprockets
- Variable Valve Timing mechanism
- Connecting rods and bearings
- Crankshaft and main bearings
- Cylinder block
- Cylinder heads and head gasket
- Front Crank shaft drive pulley
- Oil pump
- Pistons, piston rings and pins
- Push rods
- Rocker arms, shafts, bushings
- Timing gears, guides and tensioners
- Valve covers
- Valves, valve guides, lifters, springs and seats
Also covering (these are outside the block):
- Flywheel / Flex plate (breakage)
- Flywheel ring gear
- Manifold, intake
- Turbocharger/Supercharger unit - factory installed
- Manifold, exhaust
Please note: Noise, vibration and leakage or loss of lubricants or operating fluids under normal wear are not covered
Fuel System (Diesel and Petrol)
- Mechanical and Electrical fuel pump(s)
- Lift pump
- Fuel tank sender unit
- Fuel Injectors, line(s) and tank(s)
- Injector pump
Please note: Noise, vibration and leakage or loss of lubricants or operating fluids under normal wear are not covered
Manual and Automatic Transmission
- Torque converter
- Electronic control unit for automatic transmission
- Electrohydraulic switch gear unit
Please note: Noise, vibration and leakage or loss of lubricants or operating fluids under normal wear are not covered
Braking System
- Anti-lock brake module, pump and sensors (ABS - Factory fitted)
- Backing plates
- Power brake booster
- Callipers
- Combination valve
- Lines and fittings
- Master cylinder
- Parking brake linkage and cables
- Retainers and clips
- Self adjusters
- Shaft, brake pedal
- Park brake return springs
- Wheel cylinders
Please note: Noise, vibration and leakage or loss of lubricants or operating fluids under normal wear are not covered
Drive Axle (Front and Rear)
Internally lubricated components contained within the drive axle as listed below:
- Axle drive housing
- Bearings (wheel bearings excluded)
- Drive shafts
- Constant velocity joints (unless damage caused by torn drive boots)
- Universal joints and couplings
- Locking hubs
Please note: Noise, vibration and leakage or loss of lubricants or operating fluids under normal wear are not covered
Front and Rear Suspension
- Ball / swivel joints, upper and lower
- Control arms, upper and lower
- Control arm shafts
- Linkage
- Spindle and spindle supports
- Springs (front and rear)
- Stabilizer bar
- Tie rods
- Air suspension hoses and control units
- Air suspension compressor
- Air Suspension Reservoir Tank
- Self Levelling Height sensors
(Note: suspension bushings and shock absorbers are not covered, as these are a wear and tear item)
Please note:
- Suspension bushings and shock absorbers are not covered, as these are a wear and tear item
- Noise, vibration and leakage or loss of lubricants or operating fluids under normal wear are not covered
Steering System
- Idler arm
- Linkages and couplings
- Power steering reservoir
- Pulley assembly, power steering pump
- Steering rack and pinion housing
- Manual and power (includes all internal parts, exclude gaiters)
- Steering box
- Power Steering - Electric assisted sensor and motor
- Column lock (tilt wheel)
- Control valve
- Steering lock
Please note: Noise, vibration and leakage or loss of lubricants or operating fluids under normal wear are not covered
Air Conditioning and Heating
- A/C compressor
- A/C compressor / clutch switch
- A/C clutch
- A/C clutch bearings
- Automatic temperature control
- Condenser
- Evaporator
- Heater blower motor
- Heater control cables
- Heater core assembly
- Instrument panel registers and air vents
- Pulley(s)
- A/C Pressure sensor
- Evaporator Temperature sensor
- Blower Resister
- Hot / Cold Air Mix control actuators
Please note: Noise, vibration and leakage or loss of lubricants or operating fluids under normal wear are not covered
Electrical
- Alternator and regulator pack
- Starter motor
- Starter motor solenoid
- Coil, ignition
- Distributor assembly and shaft
- Distributor cap and rotor
- Ignition module, electronic
- Switches, manually operated electrical
- Windscreen and washer motors (front and rear)
- Horn and multifunction stalk switch
- All Electronic Control Units ECU's (factory fitted)
- Backglass, heated (electrical only not glass damage or breakage)
- Ignition lock
- Exterior mirrors, motorized (electrical only not glass / housing damage or breakage)
- Radiator fan relay
- Wiring harnesses (excluding spark plug wires)
- Indicator flasher relay
- Clocks and gauges
- Headlamp wiper motor and arm adjust motors
- Electronic or manual interior rear view mirror (not glass breakage)
- Switches and relays
Please note: Noise, vibration and leakage or loss of lubricants or operating fluids under normal wear are not covered
Engine Cooling System
- Water Pump
- Radiator and radiator fan
- Radiator fan clutch, viscous coupling or motor
- Thermostat
- Thermostat housing
- Oil cooler
- Radiator Cooling fan resistor
- Coolant Level sensor
Safety
- Airbag module assembly
- Door ajar warning switch assembly
- Safety belt
- Lock cylinder, door
- Lock lever assembly, door
- Lock lever assembly, tailgate
- Lock lever retainers, clips and brackets
- Module, passive restraint (Airbag ECU)
- Diagnostic module assembly, airbag
- Safety belt buckle, front and rear
- Safety belt warning chime assembly
- Safety belt motor drive assembly
- Safety belt restraint carrier
- Safety belt retractors
- Safety belt track assembly
- Sensors, airbag
- Shoulder strap track assembly
- Wiring assembly, airbag
- Note: All deployed airbags are not covered
Please note: Noise, vibration and leakage or loss of lubricants or operating fluids under normal wear are not covered
Fuel Injection and Emissions Management Systems
- Exhaust manifold (except as complete unit with catalyst and/or particle filter)
- Oxygen sensor (mounting elements only in connection with the substitution of a damaged oxygen sensor)
Please note: Noise, vibration and leakage or loss of lubricants or operating fluids under normal wear are not covered
High-Tech
- Keyless entry / central locking system (excluding door handles)
- Power door locks and retainer clips (excluding door handles)
- Power window and sunroof motors / regulators / switches
- Anti-theft alarm, factory-installed
- Compass and Ambient Temperature displays
- Instrument cluster, electronic (excluding dash pad)
- Power seat motors
- Speed / cruise control
Please note: Noise, vibration and leakage or loss of lubricants or operating fluids under normal wear are not covered
Turbocharger (factory fitted)
- Turbo unit
- Wastegate and actuator
- Metal Pipes
- Electronic and mechanical control units and sensors
Please note: Noise, vibration and leakage or loss of lubricants or operating fluids under normal wear are not covered
Audio - In car Entertainment (Factory fitted only)
- Antenna (base assembly)
- Controls
- Head Unit Player Audio / visual equipment
- Amplifier
The cover does not include Sat Nav, Bluetooth, etc. so will not be renamed to Multimedia.
Please note: Noise, vibration and leakage or loss of lubricants or operating fluids under normal wear are not covered
Exclusion
The below ARE NOT COVERED by WePROTECT & WePROTECT Lite:
WePROTECT and/or WePROTECT Lite do not cover costs and/or repair measures that are not directly related to the repair of the defective part/component. This includes, for example, recovery/towing costs, the costs of accommodation and meals, courtesy car costs, and compensation for loss of use or delays.
Furthermore, there will be no reimbursement of costs for parts, components or operating fluids that, according to the manufacturer's guidelines, would have been scheduled for replacement due to their age, service life, or mileage at the time when the warranty event occurred, or for costs of wheel alignment, or for costs for software updates or system releases.
Modifications to the vehicle/add-ons and retrofits
WePROTECT and/or WePROTECT Lite does not cover defects:
- Caused by modifications to the original design of the vehicle (e.g. tuning or alternative drive technologies)
- Caused by the installation of third-party parts or accessories that are not approved by the manufacturer or approved modifications made by VGS.
Improper use, treatment or care of the vehicle
WePROTECT and/or WePROTECT Lite does not cover defects:
- Caused by the use of unsuitable (not approved by the manufacturer) or contaminated lubricants, operating fluids or incorrect fuels.
- Caused by leakage or loss of lubricants or operating fluids, or incorrect fuels.
- Caused by improper use of the vehicle, use of the vehicle in another way than in accordance with the manufacturer's standards as set out in the owner's manual, prolonged periods of non-use of the vehicle, or by overloading the vehicle such as exposing the vehicle to axle loads and/or trailer loads higher than those permitted by the manufacturer.
- Caused by using the vehicle in speed-timed events, competitive motorsport events or practice for these events.
- Caused by the use of any part/component clearly in need of repair, unless such part/component had been at least provisionally repaired by a qualified professional with our approval before the defect occurred.
External circumstances
The insurance does not cover defects:
- Caused by oxidation, corrosion, or water inlet
- Caused by an accident, e.g. a sudden external event directly impacting the vehicle with mechanical force.
- Caused by willful or malicious acts, especially theft, unauthorized use, robbery, vandalism, misappropriation, or other criminal acts or any other use incompliant with applicable law.
- Caused by a direct external impact, such as storms, hail, lightning strike, earthquakes, or flooding.
- Caused by fire or explosion.
- Caused by seizure or other sovereign interventions.
- Caused by acts of war of any kind, invasion, revolution, civil war, civil unrest, strikes, or terrorism.
- Caused by nuclear energy, nuclear radiation, or radioactive substances.
- Caused by animals of any kind.
- Caused by data tampering or manipulation (hacking and cyber-attacks).
Third-party obligation
WePROTECT and/or WePROTECT Lite does not cover defects, which are or should be indemnified by a third party in its capacity as an insurance company, manufacturer, seller, importer, or supplier under a repair contract, statutory or contractual warranty or any other warranty commitment (goodwill).
Limitations
Limitations to cover
To be eligible for WePROTECT & WePROTECT Lite and for its validity,
- The vehicle must be maintained in accordance with the manufacturer's prescribed and recommended maintenance and service schedule, with the work being carried out in due time by a qualified workshop or a workshop recognized by the manufacturer. All service records and invoices must be made available on request. At no point should the vehicle have missed the recommended service interval by more than 60 days or 2,000 km.
- The vehicle must be operated at all times in accordance with the manufacturer's instructions. Manufacturer's recall campaigns and other manufacturer-prescribed actions must be complied with
- Should the odometer be replaced or be defective, this must be documented with a statement of the correct mileage at that time.
- Any vehicle used for hire or reward (e.g. taxis, private hire, driving schools etc.) or any vehicle owned by contract hire or similar companies, or a vehicle used in any sort of competition, rally, or racing of any kind is not eligible for WePROTECT & WePROTECT Lite.
- Volkswagen Group Singapore may at its sole discretion and at any time determine a vehicle to be ineligible for WePROTECT and/or WePROTECT Lite if it has reason to believe that the vehicle does not fulfil any of the above conditions.
WePROTECT Lite is transferable to the next owner of the existing vehicle. Volkswagen Group Singapore determines the eligibility of the next owner after checking the servicing history of the vehicle and all the transfer/ownership documents to ensure that the criteria for WePROTECT Lite are fulfilled. Volkswagen Group Singapore reserves the right to decline the new owner coverage under WeProtect Lite if the vehicle does not fulfil the eligibility criteria. - The warranty under WePROTECT is not transferable to a new owner.
